Frequently Asked Questions

Purchasing a WoW account from our marketplace is simple:

1. Browse our available accounts and select one that meets your requirements
2. Click on "View Details" to see the complete account information
3. Click "Purchase" and follow the checkout process
4. Complete the payment using your preferred payment method
5. Once payment is confirmed, you'll receive account credentials and transfer instructions

Our support team is available 24/7 to assist with any questions during the purchasing process.

Yes, we offer a custom account hunting service for our customers. If you're looking for a specific type of account with particular achievements, mounts, or other features, you can submit a request through our "Request Custom Account" form.

Our team will search for accounts matching your criteria and contact you when we find suitable options. This service is free of charge, but please note that rare or highly specific accounts may take longer to source and might come at a premium price.

To submit a request, click the "Request Custom Account" button on our homepage or contact our support team directly.

We determine the price of WoW accounts based on several factors:

• Character level and item level
• Rare achievements and titles (Scarab Lord, Gladiator, etc.)
• Mount collection size and rare mounts
• Transmog collection completeness
• PvP ratings and history
• Raid progression and mythic+ achievements
• Account age and history
• Current expansion access

Accounts with rare, discontinued items or achievements (like Scarab Lord title or Black Qiraji Battle Tank mount) are priced higher due to their scarcity and collector value.

Yes, we ensure all account listings contain accurate and up-to-date information. Before listing any account, our team verifies:

• Character levels and item levels
• Achievement counts and specific achievements
• Mount and pet collections
• PvP ratings and titles
• Raid progression

We also take screenshots of important account features to provide visual verification. If you find any discrepancy between the listed details and the actual account after purchase, please contact our support team immediately for resolution.

We update account information regularly, especially for actively played accounts, to ensure you receive exactly what's advertised.

While buying and selling WoW accounts technically violates Blizzard's Terms of Service, our marketplace has been operating since 2012 with thousands of successful transactions. We take extensive measures to ensure the safety and security of all transactions:

• All accounts undergo thorough verification before listing
• We implement secure account transfer protocols
• Our platform uses encrypted payment processing
• We provide a warranty period for all purchased accounts

To minimize any risks, we recommend:

• Changing all account information immediately after purchase
• Setting up two-factor authentication
• Not mentioning the account purchase to other players or in-game

Our extensive experience in this market allows us to provide a safe environment for account transactions with minimal risk to buyers.

We implement multiple security measures to protect account transfers:

• Secure escrow system to protect both buyers and sellers
• Verification of original account ownership
• Complete removal of original owner's personal information
• Secure transfer of email addresses associated with accounts
• Detailed guides for changing all security information
• 24/7 support during the transfer process

After purchase, we guide you through changing:

• Battle.net email address
• Password and security questions
• Setting up new two-factor authentication
• Removing any previous payment methods

Our security protocols have been refined over years of operation to minimize risks and ensure smooth, secure transfers.

We offer different warranty periods depending on the account type:

• Standard accounts: 30-day warranty
• Premium accounts: 60-day warranty
• Exclusive accounts (Scarab Lord, etc.): 90-day warranty

If your purchased account is banned or recovered by the original owner during the warranty period, we will:

1. Provide a full refund, or
2. Replace the account with one of equal or greater value

To claim warranty service, you must:

• Contact our support team immediately
• Provide evidence of the ban or recovery
• Have followed all our security recommendations after purchase

Note that warranty does not cover bans resulting from your actions after purchase (botting, cheating, etc.).

To maximize the security of your purchased account, follow these steps immediately after purchase:

1. Change the Battle.net email to a new, secure email address used only for this account
2. Set a strong, unique password that you don't use elsewhere
3. Update all security questions with answers only you would know
4. Set up the Blizzard Authenticator app on your mobile device
5. Remove any payment methods associated with the account
6. Update personal information (name, address, etc.) to your information
7. Enable login notifications to be alerted of any unauthorized access attempts

Additional security recommendations:

• Don't share account details with anyone
• Avoid discussing the purchase in-game or on forums
• Be cautious of phishing attempts targeting Battle.net accounts
• Regularly check for unauthorized access

Following these steps will significantly reduce the risk of account recovery or unauthorized access.

We accept a wide range of payment methods to accommodate our global customer base:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Cryptocurrencies (Bitcoin, Ethereum, Litecoin)
• Bank Transfers (for purchases over $500)
• Skrill
• Apple Pay
• Google Pay

Payment processing notes:

• All card payments are processed through secure, PCI-compliant payment gateways
• Cryptocurrency payments receive a 5% discount
• Bank transfers may require 1-3 business days to clear
• For high-value accounts (over $1000), we may require identity verification

If you need to use a payment method not listed here, please contact our support team to discuss alternative options.

Our refund policy is designed to provide peace of mind while protecting both buyers and sellers:

• 24-Hour Inspection Period: You have 24 hours after receiving account credentials to inspect the account and verify all advertised features. If the account doesn't match the description, you're eligible for a full refund.
• Account Recovery/Ban Protection: If the account is recovered by the original owner or banned (not due to your actions) within the warranty period, you're eligible for a full refund or replacement.
• Cancellation Before Transfer: If you cancel your order before receiving account credentials, we charge a 5% processing fee.

Refund Exclusions:

• Bans resulting from your actions after purchase (botting, cheating, etc.)
• Account changes you make that result in loss of advertised features
• Simple buyer's remorse after the 24-hour inspection period
• Requests made after the warranty period has expired

To request a refund, contact our support team with your order number and detailed reason for the refund request.

Yes, we offer payment plans for accounts priced at $500 or higher. Our payment plan options include:

• 2-Payment Plan: 50% upfront, 50% after 30 days
• 3-Payment Plan: 40% upfront, 30% after 30 days, 30% after 60 days
• Custom Plans: Available for accounts over $1000, contact support to arrange

Payment Plan Terms:

• You'll receive limited access to the account after the first payment
• Full access and account transfer completion occurs after the final payment
• A 5% service fee is added to the total account price for payment plans
• Missing a scheduled payment may result in account access suspension

To set up a payment plan, select the "Payment Plan" option during checkout or contact our support team for assistance with custom arrangements.

We pride ourselves on transparent pricing with no hidden fees. The price you see listed for an account is the final price you'll pay, with a few optional exceptions:

• Payment Method Fees: Some payment methods may incur standard processing fees (typically 2-3% for certain credit cards or international transactions)
• Payment Plan Fee: A 5% service fee is added if you choose a payment plan
• Express Transfer Fee: $50 for priority handling and expedited transfer (optional)
• Extended Warranty: Additional cost varies by account for extending the standard warranty period (optional)

What's always included in the listed price:

• Standard account transfer service
• Basic warranty period (30-90 days depending on account type)
• 24/7 support during and after the transfer
• All advertised account features and assets

Any applicable fees will be clearly displayed during the checkout process before payment is finalized.

Our account transfer process is designed to be secure and efficient:

1. Purchase Confirmation: After your payment is processed, you'll receive a purchase confirmation email
2. Transfer Preparation: Our team prepares the account for transfer (typically within 12-24 hours)
3. Initial Credentials: You'll receive the initial login credentials via our secure messaging system
4. Verification: You'll log in to verify the account matches the description
5. Security Transfer: We'll guide you through changing the email, password, and security settings
6. Authenticator Setup: We'll help you set up a new authenticator on your device
7. Transfer Completion: Once all security measures are in place, the transfer is complete

The entire process typically takes 24-48 hours, though it can be expedited with our Express Transfer service. Throughout the process, you'll have a dedicated transfer specialist available to assist you via live chat or email.

For high-value accounts, we may use video calls to ensure a smooth and secure transfer process.

The account transfer timeline varies depending on several factors:

• Standard Transfer: 24-48 hours from payment confirmation to complete transfer
• Express Transfer: 6-12 hours (additional $50 fee)
• High-Value Accounts: 48-72 hours due to additional security measures

Factors that may affect transfer time:

• Time zone differences between you and our transfer team
• Verification of payment (especially for bank transfers)
• Availability of the original account owner (for active accounts)
• Complexity of the account (multiple characters, rare features, etc.)
• Your responsiveness during the transfer process

We'll keep you updated throughout the process with regular status updates. If you need the account urgently, we recommend selecting the Express Transfer option during checkout.

Yes, you can and should change the account's personal information after transfer. Here's what you can change:

• Battle.net Email: This will be changed during the transfer process
• Account Password: This will be changed during the transfer process
• Security Questions: You'll set new security questions and answers
• Personal Information: You can update the name, address, and phone number
• Payment Methods: Any existing payment methods should be removed

Important limitations to be aware of:

• Character names can be changed using the in-game paid name change service
• Guild names can only be changed if you have GM privileges
• Some account history details cannot be changed
• Blizzard may require ID verification for some changes

During the transfer process, we'll provide detailed guides on how to update all personal information to ensure the account is fully in your control.

While our transfer process is highly refined, issues can occasionally arise. Here's how we handle different scenarios:

• Account Discrepancy: If the account doesn't match the description, we'll offer a full refund or an alternative account
• Email Change Difficulties: Our team has specialized tools to assist with email changes and can work directly with you to resolve issues
• Authenticator Problems: We can help remove existing authenticators and set up new ones
• Account Locks: If the account becomes locked during transfer, our team will work to unlock it
• Technical Issues: Our technical team is available 24/7 to resolve any technical problems

In the rare event of a serious issue that cannot be resolved:

• We'll offer a full refund
• We'll provide a comparable or superior account as a replacement
• We'll offer a discount on future purchases

Our dedicated transfer specialists have extensive experience handling complex situations and will work tirelessly to ensure a successful transfer.

KHAccounts has been a trusted name in the WoW account marketplace since 2012. Over the past 13 years, we've successfully completed over 50,000 account transfers and built a reputation for reliability, security, and exceptional customer service.

Our company milestones:

• 2012: Founded as a small operation focusing on rare WoW accounts
• 2015: Expanded to include a dedicated security team and customer support
• 2017: Launched our secure escrow system for safer transactions
• 2019: Introduced our warranty program and satisfaction guarantee
• 2021: Completely redesigned our platform with enhanced security features
• 2023: Expanded our team to provide 24/7 support in multiple languages

Our longevity in this market is a testament to our commitment to customer satisfaction and ethical business practices. We've maintained a 4.8/5 rating from thousands of verified customer reviews.

While we specialize in World of Warcraft accounts, we do offer accounts for other popular games through our partner websites:

• Diablo IV - Premium accounts with rare items and high paragon levels
• Overwatch 2 - Accounts with rare skins and high competitive rankings
• Hearthstone - Accounts with extensive card collections
• Final Fantasy XIV - Endgame accounts with rare mounts and achievements
• League of Legends - Accounts with rare skins and high rankings

To access these other game accounts:

1. Visit our partner network page from the main menu
2. Select the game you're interested in
3. You'll be redirected to our specialized marketplace for that game

All of our partner sites maintain the same high standards for security, verification, and customer service that you expect from KHAccounts.

We offer multiple ways to contact our customer support team, which is available 24/7:

• Live Chat: Available on our website for immediate assistance
• Email: [email protected] (response within 2 hours)
• Discord: Join our official Discord server for community support
• Phone Support: Available for premium customers and high-value transactions
• Ticket System: Submit a detailed support ticket from your account dashboard

Support hours and response times:

• Live Chat: 24/7, immediate response
• Email: 24/7, 2-hour response time
• Discord: 24/7, community managers available around the clock
• Phone Support: 9 AM - 9 PM EST, Monday through Saturday

For urgent matters related to account transfers or security issues, we recommend using Live Chat for the fastest assistance.

Yes, we offer a comprehensive loyalty program called "Epic Rewards" that provides benefits based on your purchase history:

• Bronze Tier: After your first purchase
  • 5% discount on future purchases
  • Priority email support
• Silver Tier: After $1,000 in total purchases
  • 10% discount on future purchases
  • Extended warranty periods (+15 days)
  • Priority transfer processing
• Gold Tier: After $2,500 in total purchases
  • 15% discount on future purchases
  • Extended warranty periods (+30 days)
  • Free Express Transfer service
  • Phone support access
• Legendary Tier: After $5,000 in total purchases
  • 20% discount on future purchases
  • Extended warranty periods (+60 days)
  • Dedicated account manager
  • Early access to premium accounts
  • Custom account hunting service

Additionally, we run seasonal promotions and special offers that are announced through our newsletter and Discord community. Make sure to subscribe to stay informed about these limited-time opportunities.