Support Center

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Cryptocurrency (Bitcoin, Ethereum)
• Bank Transfer (for purchases over $500)
• Apple Pay / Google Pay (on compatible devices)

Our refund policy allows for refunds within 48 hours of purchase if the account does not match the description or if you cannot access it. Please note:

• Refunds are processed back to the original payment method
• Processing time is typically 3-5 business days
• Accounts that have been modified after purchase are not eligible for refunds
• A 5% processing fee may apply to certain refund methods

For full details, please review our complete refund policy in the Terms of Service.

Payments may be declined for several reasons:

• Insufficient funds in your account
• Card verification information is incorrect
• Your bank is blocking the transaction (common for international purchases)
• The billing address doesn't match your card's registered address
• Your payment method doesn't allow online gaming-related purchases

If your payment is declined, try using a different payment method or contact your bank for more information.

To update your billing information:

1. Log in to your account
2. Go to Account Settings
3. Select the "Payment Methods" tab
4. Click "Edit" next to the payment method you want to update
5. Enter your new information and save changes

For security reasons, you may be asked to verify your identity when making changes to billing information.

If you're having trouble logging in, please try these troubleshooting steps:

1. Verify you're using the correct email and password
2. Clear your browser cache and cookies
3. Try using a different browser
4. Disable any VPN or proxy services
5. Check if Caps Lock is enabled

If you still can't log in, use the "Forgot Password" option or contact our support team for assistance.

If you're experiencing website performance issues:

• Check your internet connection and try refreshing the page
• Clear your browser cache and cookies
• Disable browser extensions that might be interfering
• Try using a different browser or device
• Check if our service status page reports any ongoing issues

If problems persist, please contact our technical support team with details about your device, browser, and connection type.

After purchasing an account, the transfer process is as follows:

1. You'll receive an email with account credentials within 24 hours
2. Log in using the provided information
3. Change the password and security questions immediately
4. Update the email address to your personal email
5. Enable two-factor authentication for added security

If you encounter any issues during the transfer process, please contact our support team immediately.

Our website is optimized for the following browsers and devices:

• Chrome (version 90 and above)
• Firefox (version 88 and above)
• Safari (version 14 and above)
• Edge (version 90 and above)
• Mobile devices with iOS 14+ or Android 10+

While the site may work on older browsers or devices, we recommend using up-to-date software for the best experience and security.

To verify your account:

1. Log in to your account dashboard
2. Navigate to Account Settings > Verification
3. Choose your preferred verification method (email or phone)
4. Follow the instructions to complete verification

Verification adds an extra layer of security and unlocks additional features on our platform.

Premium membership includes the following benefits:

• Early access to newly listed accounts
• Exclusive discounts (up to 15% off)
• Priority customer support
• Extended account guarantee (90 days)
• Custom account hunting service
• Access to members-only rare accounts

Premium memberships are available in monthly, quarterly, and annual plans.

To request a specific type of account:

1. Log in to your account
2. Navigate to the "Custom Requests" section
3. Fill out the request form with detailed specifications
4. Submit your request

Our team will review your request and respond within 48 hours with availability and pricing information. Please note that custom account hunting is a premium service and may require an advance deposit.

Our account guarantee policy provides:

• 30-day guarantee for standard accounts (90 days for premium members)
• Free replacement if account access is lost due to recovery by original owner
• Verification that all accounts are legally obtained
• Confirmation that account details match the listing description

The guarantee does not cover accounts that have been modified after purchase or accounts that violate the game's terms of service after transfer.